FAQ | Frequently Asked Questions

🕯️Questions about the candles:

Are your candles handmade?

Yes. All our candles are hand-poured and carefully crafted by us . Minor variations are part of the handmade nature of the product.

How long do your candles burn?

The burning time depends on the size, wick, and usage. Our candles are designed for a calm, even burn .

How do I use the candle correctly the first time I light it?

When lighting the candle for the first time, it should burn until the surface is completely melted . This ensures an even burn.

Are your candles suitable as a gift?

Yes. Our candles are perfect as a gift for various occasions.

📦General Questions:

How long does shipping take?

Delivery typically takes 2–4 business days from dispatch. You will receive a shipping confirmation as soon as your order is on its way.

Which payment methods are accepted?

Shop:

Shop Pay

Maps:

Visa, Mastercard, American Express, Maestro, Union Pay

Wallets:

Apple Pay, Google Pay

Other payment methods:

Klarna

Can I order on account?

Yes. You can order via Klarna and pay by invoice within 30 days.

Are there any special offers or discounts?

Yes. We occasionally offer promotions or discounts.

Some offers are exclusive to newsletter subscribers . Sign up and receive a 15% discount on your first order .

Can I change my order?

If your order has not yet been shipped, please contact us as soon as possible.

How can I contact you?

You can reach us anytime via the contact form .

Will I receive an invoice?

After placing your order, you will receive an order confirmation via email , which serves as your invoice.

Do you still have questions? Contact us here.